Sustainability News & Insights
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March 20, 2014Playing the Game: J.D. Power and Utilities
Customer satisfaction is a nebulous concept. And it’s particularly challenging for a sector that doesn’t exactly “feel the love”...
December 18, 2012An Open Letter to Environmental Activists Regarding Utilities
First, let me start by thanking you for your efforts. I (like everyone else I know) want clean air and water, not only for me but also for...