An opportunity disguised as a problem

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An opportunity disguised as a problem

This week, the EPA released the long-anticipated standards for the reduction of emissions from coal-fired plants. The proposal calls for a 30% cut of carbon emissions from the power sector by 2030.

The importance and impact of these standards cannot be understated. If you doubt this, just look at who else besides the mainstream media is reporting on this rule: science and weather organizations, political blogs, financial groups, etc. Many recognize the far-reaching implications of such a ruling, since about 40% of America’s electricity is generated from coal.

As we have noticed before with press releases from the EPA relative to this topic, health is a key message point. In fact, when listing the benefits of the “Clean Power Plan” in the first paragraph of the press release, health is mentioned prior to “cleaner environment” or “fight climate change.” Additionally, the EPA states the new rule will avoid up to 6,600 premature deaths by 2030 and provide other health benefits; it estimates the value of the climate and health benefits to be as much as $93 billion.

A recent Washington Post/ABC News poll found strong support for emissions limits on power plants. Strong enough, in fact, that the majority were willing to pay an extra $20 per month in their electricity bill for a significant reduction in greenhouse gases. However, the potential impact on an electric bill is unknown, and will likely be greater in states with a greater share of coal-fired production. And of course, dissatisfaction with higher rates will be directed at the utility and will most likely result in falling J.D. Power scores.

While it is a fair assessment to believe this rule will be challenged vigorously in the courts by some states and utilities, it is just as prudent to believe that coal generation is on its way out. Utilities will have to develop more aggressive plans for the partial or full elimination of coal plants and get ready for the high bill complaints.

There are two ways utilities can address this eminent surge of unhappy customers.

One is to more aggressively promote energy efficiency. We know, from our 2013 Utility Pulse study, that Americans who are aware of and participate in energy efficiency programs are significantly more satisfied with their utility than others. Yet less than 30% know that their utility offers any energy efficiency incentives or rebates.

The other is to truly embrace renewables. American support for solar energy, in particular, is growing, and the installation numbers bear this out. Between 2012 and 2013, residential PV installations grew from 494 MW to 792 MW, a 60%+ growth rate. Much of this growth can be traced back to new leasing models, which help customers install solar for little or no financial investment.

Utilities that will facilitate distributed generation by offering a variety of rooftop solar ownership/leasing options, develop favorable net-metering plans, partner with skilled firms for installation and maintenance services, and promote advanced energy storage options can, in essence, act as an energy concierge.

This once-in-a-lifetime opportunity could shift the dynamic for the whole industry, with utilities becoming a true mentor and trusted partner. It offers a win-win solution for meeting new carbon reduction mandates while better engaging and satisfying customers.

Skills

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Posted on

June 3, 2014

About the Author

Jim Lyza

Jim Lyza

Jim is a former contributor to Shelton Insights.

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Suzanne Shelton

President and CEO

Suzanne is the voice and the vision of Shelton Group. Drawing on her extensive experience in energy and the environment – and 25+ years in the marketing and advertising industry – Suzanne provides high-level strategic insights for our clients and guidance for our research and creative departments. She regularly speaks at conferences around the country, including Sustainable Brands, Fortune Brainstorm E and the International Builders’ Show, and serves as a guest columnist for publications like Fast Company, Green Builder and GreenBiz.com.

Susannah Enkema

VP Research & Insights

Susannah directs our research team and plays a key role in extracting the nuggets of information that pave the way for recommended marketing strategies and creative approaches. Susannah has nearly two decades of market research and strategy experience, including her role as president of SE Consulting, where she led the services for the likes of DIY Network and the makers of GORE-TEX®.

Laila Waggoner

VP Client Engagement

Laila leads our client engagement process, overseeing activities from both a strategic and a tactical level to ensure our work generates desired results – and clients’ satisfaction. She brings 25+ years of marketing leadership experience to her client relationships, with particular expertise in the homebuilding and remodeling industries as well as member-driven organizations, such as the Vinyl Siding Institute and Plastics Pipe Institute. Before joining Shelton Group, she led strategic marketing teams for Owens Corning’s insulation business.

Matt Brass

VP Creative

Matt steers the creative department in concepting, designing and producing campaigns. He ensures sound strategy and deep insights inform everything his team develops, and works closely with the accounts department to ensure copy and designs will meet our clients’ goals. As a designer and filmmaker himself, he’s also a principal contributor to all of Shelton’s in-house photography and videography work.

Glen L. Vesser III

VP Finance and Administration

Glen manages Shelton Group’s finances and administration, ensuring our internal systems run smoothly so we can provide exceptional client service in a seamless and timely manner. Glen’s financial and administrative expertise has been shaped by decades of experience in a variety of industries, including public accounting, media distribution and health care.

Mike Beamer

VP Business Development

Mike joined our team to help provide strategic vision and foster our agency’s growth by overseeing new business leads and managing agency marketing and website content. He arrived in Knoxville steeped in energy efficiency and renewables – he previously led client service for an agency division in Boston dedicated to marketing communications strategy and branding for B2B and B2C clients in that space.