An opportunity disguised as a problem

An opportunity disguised as a problem

This week, the EPA released the long-anticipated standards for the reduction of emissions from coal-fired plants. The proposal calls for a 30% cut of carbon emissions from the power sector by 2030.

The importance and impact of these standards cannot be understated. If you doubt this, just look at who else besides the mainstream media is reporting on this rule: science and weather organizations, political blogs, financial groups, etc. Many recognize the far-reaching implications of such a ruling, since about 40% of America’s electricity is generated from coal.

As we have noticed before with press releases from the EPA relative to this topic, health is a key message point. In fact, when listing the benefits of the “Clean Power Plan” in the first paragraph of the press release, health is mentioned prior to “cleaner environment” or “fight climate change.” Additionally, the EPA states the new rule will avoid up to 6,600 premature deaths by 2030 and provide other health benefits; it estimates the value of the climate and health benefits to be as much as $93 billion.

A recent Washington Post/ABC News poll found strong support for emissions limits on power plants. Strong enough, in fact, that the majority were willing to pay an extra $20 per month in their electricity bill for a significant reduction in greenhouse gases. However, the potential impact on an electric bill is unknown, and will likely be greater in states with a greater share of coal-fired production. And of course, dissatisfaction with higher rates will be directed at the utility and will most likely result in falling J.D. Power scores.

While it is a fair assessment to believe this rule will be challenged vigorously in the courts by some states and utilities, it is just as prudent to believe that coal generation is on its way out. Utilities will have to develop more aggressive plans for the partial or full elimination of coal plants and get ready for the high bill complaints.

There are two ways utilities can address this eminent surge of unhappy customers.

One is to more aggressively promote energy efficiency. We know, from our 2013 Utility Pulse study, that Americans who are aware of and participate in energy efficiency programs are significantly more satisfied with their utility than others. Yet less than 30% know that their utility offers any energy efficiency incentives or rebates.

The other is to truly embrace renewables. American support for solar energy, in particular, is growing, and the installation numbers bear this out. Between 2012 and 2013, residential PV installations grew from 494 MW to 792 MW, a 60%+ growth rate. Much of this growth can be traced back to new leasing models, which help customers install solar for little or no financial investment.

Utilities that will facilitate distributed generation by offering a variety of rooftop solar ownership/leasing options, develop favorable net-metering plans, partner with skilled firms for installation and maintenance services, and promote advanced energy storage options can, in essence, act as an energy concierge.

This once-in-a-lifetime opportunity could shift the dynamic for the whole industry, with utilities becoming a true mentor and trusted partner. It offers a win-win solution for meeting new carbon reduction mandates while better engaging and satisfying customers.


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Posted on

June 3, 2014

About the Author

Jim Lyza

Jim Lyza

Jim is a former contributor to Shelton Insights.

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Suzanne Shelton

President and CEO

Suzanne is the voice and the vision of Shelton Group. Drawing on her extensive experience in energy and the environment – and 25+ years in the marketing and advertising industry – Suzanne provides high-level strategic insights for our clients and guidance for our research and creative departments. She regularly speaks at conferences around the country, including Sustainable Brands, Fortune Brainstorm E and the International Builders’ Show, and serves as a guest columnist for publications like Fast Company, Green Builder and

Susannah Enkema

VP Research & Insights

Susannah directs our research team and plays a key role in extracting the nuggets of information that pave the way for recommended marketing strategies and creative approaches. Susannah has nearly two decades of market research and strategy experience, including her role as president of SE Consulting, where she led the services for the likes of DIY Network and the makers of GORE-TEX®.

Matt Brass

VP Creative

Matt steers the creative department in concepting, designing and producing campaigns. He ensures sound strategy and deep insights inform everything his team develops, and works closely with the accounts department to ensure copy and designs will meet our clients’ goals. As a designer and filmmaker himself, he’s also a principal contributor to all of Shelton’s in-house photography and videography work.

Courtnay Hamachek

VP Operations

Courtnay oversees our day-to-day operations to keep us running smoothly and support our growth. She establishes project management systems and processes to help our teams anticipate bottlenecks, prevent process issues, and keep projects on time and on target. Courtnay has built extensive experience over 25 years in all aspects of marketing, from account services and project management to design and production.

Aaron Crecy

Digital Marketing Director

Aaron is responsible for planning, executing and measuring digital marketing strategies for Shelton Group and our clients, with an emphasis on inbound, content, SEO, social media, email and paid initiatives. He constantly researches and explores new tactics and strategies to improve digital campaign performance and results.

Aaron brings to the table more than 20 years of marketing leadership experience with premium consumer-facing brands. He came to Shelton Group by way of Malibu Boats, where, as Director of Global Marketing, he oversaw strategic marketing planning and execution for multiple product lines, with specific emphasis on social media and digital. Prior to that, he served as CMO for a leading daily fantasy sports operator, guiding it from startup to the industry’s third-ranked site.

Scot Case

Senior Consultant

A sustainability strategy consultant since 1993, Scot has served as non-profit leader, as a partner in an environmental marketing firm that he grew and sold, and as an executive in a multi-billion-dollar, international company. He has published dozens of articles and case studies, was co-author of the original “Sins of Greenwashing” study, testified before Congress, and been quoted on NPR, Good Morning America, CNN, The New York Times, Business Week, and the Wall Street Journal. Scot was also highlighted in an Emmy award-winning documentary on sustainable purchasing.

Casey Ward

VP Account Services

Casey manages our relationships, growth and development with a specific group of clients that includes Environmental Defense Fund, Cotton LEADS and CertainTeed Insulation. She provides leadership and support for the account team members who manage the day-to-day processes for these clients. She contributes to strategic direction for each client and guides our creative efforts to ensure everything we do builds toward meeting – or exceeding – the client’s goals. Her ability to simultaneously see the big picture and pay close attention to the details helps her champion her clients’ needs and identify new growth opportunities for them.