Customer satisfaction is a nebulous concept. And it’s particularly challenging for a sector that doesn’t exactly “feel the love”...

We've just released our Utility Pulse study showing the continued decline in consumer participation in energy efficiency. In fact, we're so...

You know the old saying, “Give a man a fish and you feed him for a day, teach a man to fish and you feed him for a lifetime"? We think...

We recently wrapped up analysis of our 2013 Utility Pulse study, in which we uncovered a wealth of information about the sometimes rocky...

We tend to look to technology as a sort of savior. But it wasn't that long ago that, for the majority, videoconferencing and email didn’t...

When my 11-year-old air conditioner went out in the midst of 100+ degree weather, the first question I asked my contractor was: “How much...