Sustainability News & Insights

We have the experience and knowledge necessary to provide valuable sustainability insights. Take a look at what's happening in our world below.

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August 7, 2013

Seize the opportunity of the coming appliance-replacement boom

How utilities can "get credit" for the 75 million household appliances that will need to be replaced over the next five years.

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August 5, 2013

Three messages utilities can promote to improve customer satisfaction

Based on our Utility Pulse™ 2013 study, three key messages in utility companies’ TV ads will be the most effective in improving...

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July 31, 2013

By touting incentive programs, utilities can engage a key market segment

In our Utility Pulse™ ’13 survey, we found that 42 percent of those surveyed are less than satisfied with their electric utility.

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July 29, 2013

Growing numbers of utility customers want texts, apps, Facebook and Twitter updates

Our Utility Pulse™ ’13 study shows a broad variety of ways that Americans want their utility companies to communicate with them.