Sustainability News & Insights

We have the experience and knowledge necessary to provide valuable sustainability insights. Take a look at what's happening in our world below.

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October 5, 2017

A utility CEO sees the light

I’ve spent a lot of time with utility executives. And it’s rare for me to hear one who really, really gets it about the customer –...

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August 19, 2015

Utility customer loyalty – it’s the new imperative

Google, Comcast, ADT, SolarCity and other corporate giants have set their sights on utility customers. Soon they'll be trying to lure them...

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March 20, 2014

Playing the Game: J.D. Power and Utilities

Customer satisfaction is a nebulous concept. And it’s particularly challenging for a sector that doesn’t exactly “feel the love”...